Need Help?

Frequently Asked Questions.

We may already have the answer to your question or concern. Below are the most common questions we've come across, organized by category.

Signing Up Questions
How long will it take for all of my medications to be filled initially in the my-medPak program?

During the processing phase, we will work closely with your doctors, current pharmacy provider, and insurance to transition and transfer all of your active prescriptions into my-medPak. The amount of medications you have remaining and when they will run out will determine how long it takes to synchronize into the my-medPak box. During this phase it is our goal to synchronize your medications as quickly as possible and then refill them at the same time each month so you can begin to see the benefits of the my-medPak program.

I am taking OTCs, vitamins, and supplements; can these types of medications be packaged in my-medPak?

When you enroll in my-medPak, provide detailed information regarding your OTCs, vitamins, and supplements, including dose and administration times; my-medPak will then synchronize and package them with your prescription medications.

Should I let my doctor know about the my-medPak program, or will you contact him?

We encourage you to let your physician know about your new adherence program. However, upon enrollment, we will contact your doctor to confirm that you have enrolled and will send information about the my-medPak program.

Back to Categories
General Program Questions
How will my medications be packaged and how will I know when to take each?

my-medPak pre-sorts and organizes your medications by time of day. Each month, your medications will be prepared and packaged in sequential order in your my-medPak box. Each medication is given hours of administration (HOA) times based on the time of day you take the medication. my-medPak’s clinical team can work with you and your physician to determine the most effective and convenient times to take your medications. The HOA time/category is printed on every pack and illustrates what time to take your medication. Examples of HOA times are the following: Morning, Breakfast, Noon, Lunch, Evening, Dinner, and Bedtime. my-medPak can accommodate specific HOA times. my-medPak will package up to three different medications in one pack, and each refill is provided in a 30-day supply.

Do I need to call and reorder the my-medPak box every month, or will it come automatically?

No. You do not need to reorder your my-medPak box. Every month, a my-medPak Care Team member will contact you prior to the start of your new my-medPak box. It is very important that you discuss any changes (dosage increases/decreases, discontinued meds, and address changes) with the my-medPak Care Team, as this will affect your next my-medPak box.

Do I still need to call my doctor for prescription refills?

No. Once you are enrolled in the my-medPak program, we will communicate with your doctor on an on-going basis for all of your prescription needs. Receiving prescriptions directly from your doctors is the easiest and most accurate way to communicate.

How should I store the my-medPak box?

The my-medPak box is not child-resistant, so it needs to be kept out of the reach of children. Remember, even child-resistant does not mean childproof. Keep it in a safe place that you will remember so that you take your medications at the appropriate times. The my-medPak box should be stored in a cool area away from humidity.

Can I return the my-medPak box?

No. Just as with traditional prescription vials, in accordance with pharmacy regulations, the my-medPak box cannot be returned once it leaves the pharmacy.

What happens if I have a medication change?

my-medPak will manage any medication changes (additions/discontinuations/changes in strength/etc.). Please contact my-medPak immediately upon any medication changes so we can properly communicate with your doctor(s) to accommodate these changes.

What if I need an antibiotic, short-term medication, or a prescription filled quickly?

Please contact the my-medPak care team as soon as possible. We will work with you and your doctors to determine the best course of action.

Can you package half tablets?

Yes. If your prescription is written for a half tablet or if your doctor prescribes a dose that is not made by the manufacturer, my-medPak will package half tablets and/or split dosages as specified by your physician.

Back to Categories
Billing & Insurance Questions
Will my insurance pay?

The my-medPak program is currently an approved provider for most major insurance plans, all forms of Medicare Part D and state Medicaid. From time to time we come across an insurance plan that is not compatible with my-medPak yet. Feel free to call us and we will be happy to work with you to determine your pharmacy benefit coverage.

Will my co-pays stay the same?

Your insurance plan sets your co-pays, coinsurance, and deductible that may apply. Call us and we will be happy to work with you to determine your pharmacy benefit coverage.

Is there any additional cost for my-medpak?

There are no additional costs and shipping is always free.

What forms of payment do you accept?

We accept all major credit cards and payment by check.

Do you offer any financial assistance?

If you are currently experiencing financial difficulties paying for your medications, we may be able to help. Call us and we will be happy to work with you to determine if you qualify for any applicable assistance programs.

How much do OTCs, vitamins, or herbal products cost from my-medPak?

Our pricing for OTCs, vitamins, and herbal products are very competitive to other pharmacies. Feel free to call us today for a price quote.

Do you price match?

We always try to offer the best pricing and service available. If you find a price for something cheaper elsewhere, we will do our best to match the price.

What if my insurance says I have to use a specific pharmacy?

Please contact us and we will be happy to work with you to determine your pharmacy benefit coverage.

Back to Categories
Shipping Questions
How will my medications be delivered?

We ship all of your medications through USPS, UPS, or FedEx. If you are located within our immediate service area, we may deliver via our in-house courier department.

What if I have an emergency and need medications immediately? Do you deliver or ship overnight?

We will always do our best to do what is best for you! If a medication is needed urgently and we can accommodate a timely delivery, we will take care of it immediately and deliver through our in-house courier department or through our overnight UPS or FedEx service. If unable to meet your urgent need, we will help coordinate the filling of the medicine at a convenient local retail pharmacy.

How often do you ship?

We will ship your my-medPak box monthly. If you need other medications or products throughout the month, we will deliver or ship those as needed.

What do I do if I go on vacation or live in different locations throughout the year?

Not a problem at all! Just let us know when, where, and for how long you will be somewhere other than your main address and we will either request an extended fill through your insurance provider or coordinate a transfer to a convenient pharmacy located where you will be traveling.

What if my order doesn't arrive on time?

Call us anytime, 24/7, with questions or concerns. Let us know immediately if you didn't receive something. Whether we are responsible for a delay or not, we will make sure you get your medications as quickly as possible whether we need to overnight another supply or coordinate filling from a local retail pharmacy. We will always do what's best for you.

What if I receive the wrong order or my order isn't complete?

Let us know immediately if something is wrong! Whether we are responsible for the mistake or not, we will make sure to fix whatever is wrong as quickly as possible. We will always do what's best for you.

Where will my monthly box come from?

Shipments will come from Monaca, Pennsylvania.

Back to Categories
ASCP
CHAP
MHA
NCPA
NCPDP
NHIA

Copyright © my-MedPak Pharmacy. 2017. All Rights Reserved. Privacy | Terms and Conditions