During the processing phase, we will work closely with your doctors, current pharmacy provider, and insurance to transition and transfer all of your active prescriptions into my-medPak. The amount of medications you have remaining and when they will run out will determine how long it takes to synchronize into the my-medPak box. During this phase it is our goal to synchronize your medications as quickly as possible and then refill them at the same time each month so you can begin to see the benefits of the my-medPak program.
When you enroll in my-medPak, provide detailed information regarding your OTCs, vitamins, and supplements, including dose and administration times; my-medPak will then synchronize and package them with your prescription medications.
We encourage you to let your physician know about your new adherence program. However, upon enrollment, we will contact your doctor to confirm that you have enrolled and will send information about the my-medPak program.
my-medPak pre-sorts and organizes your medications by time of day. Each month, your medications will be prepared and packaged in sequential order in your my-medPak box. Each medication is given hours of administration (HOA) times based on the time of day you take the medication. my-medPak’s clinical team can work with you and your physician to determine the most effective and convenient times to take your medications. The HOA time/category is printed on every pack and illustrates what time to take your medication. Examples of HOA times are the following: Morning, Breakfast, Noon, Lunch, Evening, Dinner, and Bedtime. my-medPak can accommodate specific HOA times. my-medPak will package up to three different medications in one pack, and each refill is provided in a 30-day supply.
No. You do not need to reorder your my-medPak box. Every month, a my-medPak Care Team member will contact you prior to the start of your new my-medPak box. It is very important that you discuss any changes (dosage increases/decreases, discontinued meds, and address changes) with the my-medPak Care Team, as this will affect your next my-medPak box.
No. Once you are enrolled in the my-medPak program, we will communicate with your doctor on an on-going basis for all of your prescription needs. Receiving prescriptions directly from your doctors is the easiest and most accurate way to communicate.
The my-medPak box is not child-resistant, so it needs to be kept out of the reach of children. Remember, even child-resistant does not mean childproof. Keep it in a safe place that you will remember so that you take your medications at the appropriate times. The my-medPak box should be stored in a cool area away from humidity.
No. Just as with traditional prescription vials, in accordance with pharmacy regulations, the my-medPak box cannot be returned once it leaves the pharmacy.
my-medPak will manage any medication changes (additions/discontinuations/changes in strength/etc.). Please contact my-medPak immediately upon any medication changes so we can properly communicate with your doctor(s) to accommodate these changes.
Please contact the my-medPak care team as soon as possible. We will work with you and your doctors to determine the best course of action.
Yes. If your prescription is written for a half tablet or if your doctor prescribes a dose that is not made by the manufacturer, my-medPak will package half tablets and/or split dosages as specified by your physician.
The my-medPak program is currently an approved provider for most major insurance plans, all forms of Medicare Part D and state Medicaid. From time to time we come across an insurance plan that is not compatible with my-medPak yet. Feel free to call us and we will be happy to work with you to determine your pharmacy benefit coverage.
Your insurance plan sets your co-pays, coinsurance, and deductible that may apply. Call us and we will be happy to work with you to determine your pharmacy benefit coverage.
There are no additional costs and shipping is always free.
We accept all major credit cards and payment by check.
If you are currently experiencing financial difficulties paying for your medications, we may be able to help. Call us and we will be happy to work with you to determine if you qualify for any applicable assistance programs.
Our pricing for OTCs, vitamins, and herbal products are very competitive to other pharmacies. Feel free to call us today for a price quote.
We always try to offer the best pricing and service available. If you find a price for something cheaper elsewhere, we will do our best to match the price.
Please contact us and we will be happy to work with you to determine your pharmacy benefit coverage.
We ship all of your medications through USPS, UPS, or FedEx. If you are located within our immediate service area, we may deliver via our in-house courier department.
We will always do our best to do what is best for you! If a medication is needed urgently and we can accommodate a timely delivery, we will take care of it immediately and deliver through our in-house courier department or through our overnight UPS or FedEx service. If unable to meet your urgent need, we will help coordinate the filling of the medicine at a convenient local retail pharmacy.
We will ship your my-medPak box monthly. If you need other medications or products throughout the month, we will deliver or ship those as needed.
Not a problem at all! Just let us know when, where, and for how long you will be somewhere other than your main address and we will either request an extended fill through your insurance provider or coordinate a transfer to a convenient pharmacy located where you will be traveling.
Call us anytime, 24/7, with questions or concerns. Let us know immediately if you didn't receive something. Whether we are responsible for a delay or not, we will make sure you get your medications as quickly as possible whether we need to overnight another supply or coordinate filling from a local retail pharmacy. We will always do what's best for you.
Let us know immediately if something is wrong! Whether we are responsible for the mistake or not, we will make sure to fix whatever is wrong as quickly as possible. We will always do what's best for you.
Shipments will come from Monaca, Pennsylvania.